The curse of the conference call

Tomorrow's Business

An unnecessary tech development is blighting our lives (a bit) and making everything slower.

In the old days on results calls, the flak (or indeed the CEO) would do this: call me.

For reasons I can’t figure out, lately, even for people I’ve been speaking to for years, I must dial in to a conference call. Enter a PIN, which I’ve lost, and sometimes another number.

Wait. And wait.

Then it doesn’t work, and the flak/CEO rings me just like they used to.

I think the explanation for this is that the people on the call are in different locations. So the flak worries that if I’m getting a bit shirty, she won’t be so easily able to cut in, set me straight and protect the client.

But the sound quality on these things is always worse than a simple phone call, so you end up doing the phone call anyway to decipher what was said in-between the crackles.

In the great scheme of things, and as irritants go, this is not that big a deal.

Sometimes though the flak is overestimating the interest the hack has in doing the call in the first place. Sometimes we’re just being polite (really).

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